We appreciate the value of our patients' time. To avoid unnecessary delays or long wait times you will be asked to rebook an appointment if you arrive more than half way through your scheduled visit.

If you do not attend your appointment (whether virtual or in-person) and do not notify us in advance of your absence there will be a charge, as this prevents access for other patients. Appointments are to be cancelled within 24 hours to avoid charges, with some exceptions for special circumstances. No show fees vary between $40-80, depending on the type of appointment booked.

Our physicians will usually provide enough medication refills to last until your next check-up. We will also try hard to “line up” long-term medications so that the prescriptions expire at the same time. Please pay attention to your medication and plan ahead so you do not run out of your medications before your next visit. In the event that your medication has run out, please call the clinic as soon as possible and we will try our best to accommodate your request. Please plan accordingly and allow for up to ONE WEEK for prescription refills. 

Please kindly note that a prescription refill request WITHOUT an appointment is NOT an OHIP covered service. We kindly request you book in for an appointment to have your medication refilled. For now, Komoka Medical will not charge for prescription refills. However, we are actively in the process of reassessing our clinic policies on prescription refill requests. There will be a charge for this service in the future. Further information and updates about these changes will be posted on our website when available. 

OHIP covers most, but not all, medical treatments and services. Some common examples of services which are not covered include: forms for school, work or insurance purposes, Driver’s (MTO) Physicals, cosmetic procedures (eg. skin tag removal, some wart treatments), TB skin testing, some vaccinations, travel medicine, ear flushing etc. You are responsible for the payment of these services.

Please call the office to book an appointment. Knowing the reason for your visit helps us plan our day schedule and be as prepared as possible for your visit. Most appointments will be scheduled for 10-30 minutes depending on the type of visit. Appointment times are booked according to the reason for the visit. If you have additional concerns, depending on the complexity you may be asked to book an additional appointment in order to properly address your concerns. Knowing the reason for your visit also helps our physicians stay on time. 

Appointments will be booked in order of urgency. Regular follow up visits for patients with chronic conditions can be booked far in advance. We will try our best to keep our wait times to a minimum. We will also reserve a number of “same day” appointment slots for urgent matters. Please call the clinic first thing in the morning (9:00 AM) as these will be booked on a “first-come-first-served” basis.

Your doctor’s visit will NOT be covered if your health card has expired. If you do not have an active and valid OHIP card at the time of your appointment, you will be asked to pay a $50 deposit. This deposit will be refunded when you present your updated health card (within 30 days of your visit). You may find additional information on how to update your health card under “Patient Resources”.

If you have a form to be filled out, please let the staff know when you book your appointment. Please bring your forms to your appointment and make sure that you fill out all of the sections that are “to be filled out by the applicant”. Most forms cannot be filled out at the time of your visit. Forms can usually be filled out within 1-2 weeks, however, this depends on the length and complexity of the form. Please allow plenty of time for form completion. 

 Insurance/Disability Forms: Most forms cannot be filled out at the time of your visit and require time for completion as well as administrative processing. If the physician feels that they do not have enough information about your condition to make judgements about your ability to work, a specialist’s opinion may be requested.

Please note that completion of most forms is NOT covered by OHIP.

We work hard as a team to provide you with high quality care. There is a ZERO tolerance policy at the clinic for abuse or disrespect aimed at any physician, other patients or staff members. Words or actions that make others feel threatened will not be tolerated and decisive action will be taken to protect patients and staff. Inappropriate behaviour, profanity, or aggression will result in immediate dismissal from the practice. We are happy to receive respectful communication about any concerns or issues you have.

Inappropriate Actions:

• Violence (exercise or attempt of physical force)

• Intimidation

• Throwing or damaging property or breaking things

Inappropriate Words (in person, by phone or email communication):

• Abusive language

• Disrespectful, demeaning or abusive language/comments

• Remarks, jokes or innuendos that demean, ridicule or offend

• Discriminatory remarks

• Threats or threatening behaviour

• Bullying

Immediate action will be taken when the incidents described above occur.

Please note that your physician may communicate results to you via email. Komoka Medical Clinic uses a secure email service (Medley) that is directly connected to our clinic’s Electronic Medical Record. This is also a secure way for your provider to share sensitive documents with you if the need arises. Certain documents such as completed forms, lab requisitions, appointment notifications, test results etc. will be sent through Medley ONLY. These documents WILL NOT be sent via Gmail due to security reasons. 

It is important that you create a Medley account in order to receive secure information from our clinic. If you do not create a Medley account you will be asked to pick up all documents IN PERSON at the office.

Medley will prompt you to create a login and password which you will use moving forward to open email messages. Please ensure that you check your junk mail and spam folders.  You should expect to receive secure email messages from the following email address <noreply@avaros.ca> 

Please note that CPSO College Policies recommend that all email communication takes place using secure email services such as Medley.  Common email servers such as Gmail do not meet these security standards, since they are not encrypted and do not communicate through a secure portal. Please ensure that you use komokamedicalclinic@gmail.com for simple requests only, such as: 

-Booking an appointment 

-Cancelling or rescheduling an appointment 

-Simple inquiries regarding clinic hours, policies etc.

If you have trouble setting up your Medley account, please visit the link below or email help@medley.health